Hitch Exclusives: Terms and Conditions

Hitch Exclusives is a registered trademark and may not be used or otherwise reproduced without the express written consent of Hitch exclusives.
Everything you see or read on the Site is copyrighted unless otherwise noted and may not be used without the written permission of Hitch Exclusives.
Hitch Exclusives uses reasonable efforts to include accurate and up-to-date information on the Site, Hitch Exclusives makes no warranties or representations as to its accuracy. Hitch Exclusives assumes no liability or responsibility for any errors or omissions in the content on the Site.
Acceptable methods of payment are American Express, MasterCard, VISA, Discover credit cards.

By accepting delivery of product, you the customer agree to be bound by the terms and conditions listed below. The terms and conditions below may be changed at any time without prior notice by HITCH EXCLUSIVES.
HITCH EXCLUSIVES offers a 60 day satisfaction guarantee. If you are not satisfied with your purchase, and you have not altered it in any way you may return it at your expense (you pay shipping), for a refund. We charge no restocking fee. Expect a full refund except for damaged product.
Do not sign for the delivery of your HITCH product if it is damaged. Inspect immediately. If the truck driver will not wait for you to properly inspect the shipment you must note on the freight bill, "Driver would not wait for inspection." It will be sent back at no charge to you and we will replace it. Please call us with any delivery problems immediately. (see Shipping)
Should you feel the product is defective, call us at (1-906-932-0212) and the defective part will be taken care of. The natural season cracks found in our reclaimed timber and furniture are not considered a defect and the warranty does not cover this natural drying process. Product abuse voids warranty. Hitch Exclusives does not consider seasonal drying checks or scars that took place 100 years ago as a defect. We see them as an asset; Characteristics reminiscent of the former life of the wood. We guarantee that the natural checking and scars do not affect the structure of our furniture but do enhance its beauty.
The customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the product. The customer bears all shipping costs and responsibility for the returned product. The customer is responsible for re-packing the product in its original packaging.
No returned merchandise will be accepted by Hitch Exclusives for exchange, credit or repair unless prior consent is given. Unauthorized returns will be refused and returned to the consignee freight collect.
Under this warranty, any product proven to be defective shall be repaired or replaced at our option, free of charge, provided it is returned prepaid, authorized and as directed.
In no case shall liability under this Warranty exceed the original purchase price of the defective merchandise. We reserve the right to inspect the defective item at our premises to establish the cause of the alleged product failure.

This Warranty shall not apply to any product which shall have been repaired or altered by anyone other than Hitch Exclusives personnel in any way as to affect, in our judgment, its stability and durability, nor which has been subjected to misuse, negligence, abuse or accident.