Testimonials are truly the benchmark of any business. Read what our customers are saying about our rustic furniture. Below are testimonials to our quality of service and standards of expertise in rustic furniture design and quality customer service.
Kurt and Michele,
After looking for a long time to find railings on my basement bar project, a local lumber yard recommended me to Hitch Exclusives.
I met Kurt and was instantly impressed with his ability to listen to what I was describing and direct me to your product that fit me needs and budget.
After messing up one of the pieces and needing a replacement, I then had the pleasure of working with Michele.
You guys are a joy to deal with and your products are wonderful!
I recently stayed at a motel that had a towel rack that would work wonderfully in my bathroom remodel and you guys came through!
I can't say enough about how good they are to work with and the quality of their workmanship.
Thank you, what a blessing!
Montgomery, Illinois/ Manitowish Waters, Wisconsin
We want to thank you for the beautiful log railing you created for us!
It exceeded our expectations in every way. Your creative design and wonderful workmanship with attention to detail will certainly be ours to enjoy for years to come.
Please feel free to have your customers call us for a most positive reference.
Sincerely yours, Ed and Pat Beierlein
Hi Michele & Kurt -
We could not possibly be happier with our new hutch! We spent most of Tuesday evening just staring at it. We are so impressed with how completely you followed through on our every request. I'm a bit of a perfectionist as you may have guessed from my drawing and notes for the design. On a piece of this complexity, you didn't miss one thing. We love not only the aesthetics, but also the functionality. The slide-out, full extension shelves and drawers maximize the utility. It is simply perfect! Thank you for your workmanship and commitment to service. Having you deliver and set it up was very much appreciated.
Heath & Rebecca
The furniture is just GORGEOUS!!! We are so in love with each piece!!
Kurt and Michelle,
Well, they look pretty amazing in their new home, don't they? You guys did a wonderful job - just fabulous! We love them, truly. It was so worth the wait. I think the table is an absolute masterpiece - by far my favorite piece if I had to choose. Kurt, the trestle part is exactly like the picture!!! And it is gorgoeus! The size and bulk and color is exactly what we wanted for that space.You got it bang on! We really love the table top as well - it is perfect. WE LOVE how you wore it down the sides and added the distressing. We would have even been happy with more distressing but we completely understand that you would want to err on the side of caution with that so you made the right choice. (I'm sure my kids will add a bit more inthe years to come). The chairs are beautifully made. They are comfortable and well proportioned and really look great with the table. The coffee table is the perfect mix of chunky and rustic - its so great! It is exactly how I pictured it. The trestle bench - beautiful - and the bar stools are gorgoeus too. They match the chairs beautifully and are very comfortable and look great in their place at the island.
We would encourage you to give our names and email address (or phone) to anyone who is "sitting on the fence" about ordering your product. By the time I am done with them, they will be begging you to make it for them!!! We will also definately write you a recommendation letter when we have a chance here and we are not ruling out a second order. After a few months have gone by here and we have had time to "live" in this place a bit more, we will know better what other pieces we need. It was really great that you were able to get that stain color because it worked great for us and we think others will love its richness as well. You both have also been wonderful to deal with and we really appreciate your honesty, integrity and concientious business ethics. It is ever apparent that you are both wonderful people and we wish you all the best in life and business! By the way, everyone who sees the table has to pick up their jaw off the floor! They can't believe how beautiful it is! And of course the chairs too but its the table that really makes them drool! Take care and talk soon!
Rhonda and Tim Burns
Thanks so much for a wonderful job on my home office project. I am more than thrilled! The custom cabinetry is perfect and my desk just fabulous. I love the concrete top!
Your professionalism, timeliness and attention to detail are just a few reasons why we'll be doing more business with you in the future!
Dear Michele and Kurt,
Years ago, when we were contemplating building a country cottage, I snipped out an advertisement for your Hitch Exclusive trestle table. Despite the growing file of bids, bills and house-plans, I never lost sight of my fantasy table—hoping to find something similar here in Canada, and never quite allowing myself to dream of owning the real thing! Well, thanks to your unparalleled service, the dream is now a reality. Whether fielding phone calls and emails, mailing us wood color samples, and even finding us a customs broker, you were unfailingly helpful, encouraging and personable. Your outstanding customer service is surpassed only by the AWESOME quality of your product. Our table is magnificent, and has become the hub of activity (and feasting!) for us, our four children, and our numerous and frequent houseguests. The only downside is that now I am fantasizing about outfitting the cottage with even more superb Hitch Exclusive products!
"The furniture arrived this morning in perfect condition. I love it! Thanks so much for all your help - I'm thrilled with the furniture."
"Received delivery of my Custom Project - Picture Frame on Friday.
Just wanted to let you know that I am thrilled with how it looks. I love the character of the wood with the splits and nail holes in places. It is exactly the look I wanted. I love it, love it, love it! I am so glad I found your Website and wanted to tell you that you have one extremely happy customer. You can be assured that I will recommend Hitch Exclusives to anyone who might ask about my unique bath mirror frame. Just wanted to thank you."
Patricia L. Kern
"Michele and Kurt-
I just wanted to follow-up to say how much my wife loves the dining room table and bench. We find it hard to put into words how comfortable it looks in our cabin. Being recreated from old timbers gives it a look and feel of having always been there, unlike high gloss, mass produced chain store furniture. It's almost as though it has a personality of it's own.
I've always been skeptical of buying merchandise online, but your personalized service throughout the process made buying the pieces easy and stress free. When we had questions or concerns you both became involved and followed through to ensure we were satisfied. It's a beautiful piece of workmanship we'll enjoy for years and years to come. Thank you and continued good luck."
"We did receive the table with no problems. It is gorgeous! We really are happy with it and happy with how easy it was to put together. You were absolutely awesome to work with and everything was just as you said it would be and on time, great directions.. I guess I just don't have that happen very often anymore. I believe this house is going to be in a magazine and I will let you know more when I know more. I have attached a picture of the table so you can see it in the home. Talk to you soon and thanks for everything!"
"The headboard is fantastic! We are remodeling our room in our Tahoe cabin right now. It really makes the room stand out! The quality and craftsmanship is outstanding. It is our pleasure to enjoy this hand built, quality custom piece. It's something that lasts forever. A real keeper!" "Our mountain home bedroom now has a class look! Many furniture pieces out there are stale, boring and lack detail. Kurt's work is truly unique. Thanks for everything."
Dan and Susan
"I'm just calling to tell you I got the bed and it's wonderful, it's beautiful, easy to put together, good sturdy hardware and wood. I'm super happy with with it. Please let Kurt know it's been great doing business with you guys. Thank you very much. Again, your product is super-super!"
"Not only is the Hitch product exceptional quality and unsurpassed craftsmanship, but working with Michelle has been an absolute pleasure. She continues to go out of her way to help us and our clients. It is obvious to our company that Hitch truly loves what they do."
"My husband and I love our mirror and granite nightstand. It is the perfect addition to our bathroom. We bought the furniture almost a year ago and have had rave reviews from our friends about your pieces."
Donna L. Andrade
"I would recommend Hitch Exclusives to any of my clients that are interested in a more rustic design to their space. It is always a pleasure to do business with such a great company that knows how to deal with designers and customers themselves."
"It's rare today to like something more every time you use it; but such is the case with our H.E. Bedroom set. Each piece is beautiful and pleasing to the eye. The recycled wood exudes quality. The bed does not wiggle or budge and the workmanship is outstanding down to the last detail. It totally "makes" the bedroom and will certainly be passed on to our children one day."
Karen and Jim Jorgensen
"It has been three months now since we received our bedroom furniture from Hitch Exclusives. And, in summary, the word that best describes the furniture and the experience with Hitch is, "WOW."
We recently purchased an unfinished mountain home north of Park City, Utah, and wanted a unique bed for our master bedroom. We visited all of the local furniture stores didn't find anything we loved. Finally, we noticed a Hitch Exclusives advertisement in the magazine, Mountain Living. A few days after a call to Hitch, we got a brochure showing many of their beautiful offerings. We decided that a Legacy II bed would make the impact we were looking for.
We began working with Michele at Hitch. She helped us with the ordering, the delivery time, and helped us understand some of the nuances that, since the bed was being made just for us, could be incorporated for us. For example, since the wood is reclaimed, some of the wood is darker, some is more weathered, some have more prominent markings, etc. She did a great job of helping us understand how this whole process would work - and that really put our minds at ease.
The bed was shipped and arrived before the date to which Michele had committed. It was packed in a crate that really did a good job of protecting the contents (a bed and two night stands). We looked all over for problems - and found only a slight indentation on the top of a headboard post. By far, the most painful part of the process was getting the bed sections up our stairs. It took three men to get the headboard up the stairs and placed where it needed to be. We were AMAZED at the weight and mass of the each piece. Even the pieces going under the bed were made with similar wood and QUALITY as the show pieces. In our opinion, the bed looked even more beautiful than what's shown in the brochure. Also, the AROMA of the velvit oil used on the wood was a real delight.
Installation was surprisingly easy. The workman that had helped me bring the headboard up the stairs had gone and I was left alone - trying to decide whether I would try to put the bed together myself. I read the installation instructions, recommending two people, and decided (just like a typical male), that I could do it myself. Both the headboard and the footboard could just stand in place without any support. I made the measurements suggested in the instructions, placed the head and foot boards accordingly, braced both with the tables I had just purchased and began sliding the side boards into place. SIMPLE. Next, I built the mattress support section. SIMPLE. And finally, I tightened up the joinery with the dowels that were included in the maintenance kit. Also, SIMPLE. Then I noticed that with the heavy wood and the handcrafted dovetail joinery, the bed felt as SOLID AS A ROCK. It still feels that solid today.
By the way, the markings, weathering, and the variations in the wood color really give the bed a unique and beautiful feel. We never saw anything like it before. We really like the color variations which pull in varying colors - from the carpet to the stone fireplace to the out of doors. My favorite features, though, are the nail holes and the wood's imperfections which add to the CHARACTER of the piece. The wrought-iron element in the headboard is PERFECTLY EXECUTED.
The bed is beautiful, no, STUNNING. It's a great conversation piece. It "makes" the room - which, after all, is JUST WHAT WE WANTED.
In a day when promises are almost never kept and reality is often "air brushed" away, Hitch kept every promise and built for us a WORK OF ART that we will cherish for many, many years.
Thank you Hitch Exclusives!"
(Updated on 9/05/05)
The best way to describe their quality is to say that I often am thinking about other improvements to the home where I might be able to include Hitch products.
"I had to drop you a note to express how pleased we are with the furniture pieces we purchased from Kurt and Hitch Exclusives. They are beautiful to the eye and to the touch, and the quality of materials and craftsmanship was unmistakable when I saw the completed pieces for the first time. My wife was immediately taken by the unique character of the old wood, which is something that you rarely find today. Your catalog and web-site is terrific, but pictures alone do not do your furniture justice.
"We will enjoy your furniture for a life-time, and look forward to adding additional "Hitch" pieces to our home in the years to come.
"On a side-note, working with Michele on this project was great. She was a pleasure to deal with from the design process through its completion. To pun a phrase, everything came off without a "hitch"."
"We LOVE the bed! It was so easy to put together and looks fantastic in our new cabin in the mountains of WVa. Attached is a photo. Thanks so much for your service and the quality of your product. We have not found anything similar in any place we have looked."
"I have known Kurt Kinnunen for about 8 years. He has worked with me on several projects which were logistically difficult and required diverse skills. His craftsmanship is superb. Kurt shows a great attention to detail and a willingness to please his customers. Kurt is the type of person I want to deal with. He is honest, hardworking and a man of his word. I know Kurt will strive to please his customers at Hitch Exclusives with his craftsmanship and service."
Charles Folkman Jr.
When we decided to build our dream log home, we wanted to furnish it with unique and beautiful furniture. We discovered these qualities in the fine craftsmanship found with Hitch Exclusives. The Kinnunens were a pleasure to work with and we hope to deal with them more in the future.
Carol and Phil Hendrickson
Having worked with Kurt on a number of projects over several years, I can, without reservation,say that he takes pride in his work and pays the utmost attention to detail resulting in products of the highest quality. His furniture is no exception. The fit of the joinery, the finish, superb! Steve Estola
Scandinavian Log and Timber Works
Call for pick-up pricing: 1-715-543-2006
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